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Rethinking Q&A Evaluation: Faithfulness, Helpfulness, and LLM-Assessors

Discussions around evaluating advanced Question & Answer systems highlight the complexities beyond simple factual accuracy, particularly when dealing with extensive contexts. These reviews underscore the need to assess both faithfulness —ensuring responses are grounded and free from hallucination —and helpfulness, encompassing relevance, comprehensiveness, and conciseness. Traditional n-gram metrics are deemed insufficient for this task, with a strong recommendation for advanced LLM-evaluators that utilize atomic claim verification and pairwise comparisons for more human-aligned assessments. Key considerations for effective evaluation include the creation of robust datasets, the inclusion of diverse question types, and a thorough understanding of how evidence positioning and retrieval-augmented generation impact performance across various benchmarks.

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Evaluating Long-Context Question & Answer Systems

Evaluating long-context Question & Answer systems poses unique challenges beyond simple factual accuracy, like managing irrelevant details, evidence location, and synthesizing dispersed information. This post highlights the critical need to assess both faithfulness (groundedness, avoiding hallucination) and helpfulness (relevance, comprehensiveness, conciseness). Traditional n-gram metrics are insufficient; instead, LLM-evaluators, leveraging atomic claim verification and pairwise comparisons, offer more reliable, human-aligned assessments. Key takeaways emphasize robust dataset creation, diverse question types, and understanding how evidence position and even RAG can impact performance across various benchmarks.
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